Terms and Conditions

Welcome to Apple Support. We are not affiliated, associated, authorized, or endorsed by Apple Inc. or any of its subsidiaries or affiliates. The images and site names used on our website are our own. Our website and services are independently operated and have no direct connection with Apple or its policies. These Terms & Conditions govern your access to and use of our website, help@applesupportdesk.com, and the services we provide. By using our website or services, you agree to comply with these terms. Please review them carefully before engaging with our services.

If you have any questions or require further clarification, please contact us at help@applesupportdesk.com. You can also visit our Support Page for additional information.

1. Acceptance of Terms

By accessing our website or using any of our services, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website or services.

2. Services Provided

Our website provides repair services for various devices, including but not limited to iPhone, Mac, iPad, watch, AirPods, music, and TV. Additionally, we offer a subscription service, which allows for device repairs within the subscription period.

Our services include:

  • iPhone Repairs: Screen replacements, battery changes, water damage repairs, and more.
  • MacBook Repairs: Fixing performance issues, hardware repairs, and software installations.
  • TV Repairs: Screen, sound, and connectivity troubleshooting.
  • Subscription Plan: Our subscription covers multiple devices with unlimited repairs during the subscription period.

3. Service Limitations

While we strive to provide high-quality services, there are certain limitations:

  • Repair Availability: Some repairs may require specific parts that could take time to source. We will notify you of any delays.
  • Warranty: Repairs come with a limited warranty depending on the service. For instance, screen repairs may have a 90-day warranty, which covers the functionality of the repaired part but does not cover new damages after the repair.
  • Unsupported Devices: We only repair devices listed on our website. For any other devices, please inquire via our Support Page.

4. Subscriptions & Billing

Our subscription plan provides unlimited repair services for registered devices.

  • Subscription Terms: The subscription is billed annually, and subscribers must register their devices under the plan.
  • Payment: Payments for repairs or subscription plans are made through secure online gateways. All payments are final, and no refunds are provided unless under exceptional circumstances.
  • Renewals: Subscriptions will auto-renew unless canceled before the renewal date. You can manage your subscription through our Billing and Subscriptions page.

5. Liability

We will not be held liable for:

  • Any data loss resulting from repairs. Customers are advised to back up their data before submitting devices for repair.
  • Additional damage caused by pre-existing conditions not disclosed during the service request.
  • Delays caused by factors beyond our control, such as supply chain issues or courier delays.

While we strive to protect your device during repairs, any damage caused by our negligence will be addressed, and we will offer a replacement or a refund as deemed appropriate.

6. User Responsibilities

When using our services, you agree to:

  • Provide accurate information about your device and the issues you’re facing.
  • Ensure your device is legally owned and that no unauthorized modifications have been made that could void warranties.
  • Pay for services rendered, including additional fees for parts or labor that arise during the repair process.

7. Changes to Services

We reserve the right to modify, suspend, or discontinue any service without prior notice. However, all active subscriptions will be honored until the end of their billing cycle.

8. Intellectual Property

All content on our website, including logos, designs, text, graphics, and images, is our intellectual property and is protected by copyright laws. You may not use any part of our website for commercial purposes without obtaining written consent from us.

9. Dispute Resolution

In case of disputes related to our services or these Terms & Conditions, we encourage you to contact our support team. Any legal disputes will be governed by the laws of the United States, and all disputes shall be resolved in the courts of the United States.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at help@applesupportdesk.com or visit our Support Page for further assistance.